Terms and Conditions

Placing Orders on hellenicmuseumsshop.com:

We accept orders from anywhere in the continental United States, Hawaii and Alaska, but we ship only within the continental United States. We do not accept orders from international locations, including Guam, the U.S. Virgin Islands and Puerto Rico. The risk of loss and title for all items ordered on our website passes to you when we deliver the merchandise to the shipping carrier. Our shipping and handling policies are set forth in greater detail here.

The amount of tax charged to an order will be calculated based on the shipment destination's state and local sales tax laws.

Our current payment procedures are described here. We reserve the right to change our billing and payment procedures at any time by posting the new procedures on our website.

Because we begin processing your order almost immediately after you place it, we cannot change or cancel an order once you submit it. All product returns are subject to the return policy, available here.

Return Policy

Easy Returns

Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your original packing slip and our Order Confirmation E-mail Receipt within 30 days of your purchase, for a refund. If you are not satisfied with your purchase after this time period, please let us know. Your satisfaction is important to us.

If there is damage to an item upon delivery, contact us immediately at 212.759.9271.

Speedy Refunds

A credit will be issued as soon as we receive and process your return. Please allow up to two billing cycles for a refund to appear on your credit card statement.

The credit will be in the same form of payment equal the "total unit price" of the items printed on your packing slip, excluding shipping and handling (unless there was a shipping error), gift wrap and other service charges.

How It Works

The instructions below are designed to expedite the return of your order:

Return by mail
1. Place the item securely in the original package
2. Fill out the bottom of the packing slip, including the reason for your return, and put it in the package
3. Insure your package and keep a copy of the tracking number

Return to the Shop
1. Place the item securely in the original package
2. Fill out the bottom of the packing slip, including the reason for your return, and put it in the package
3. Bring your package and packing slip to the Shop located at: Olympic Tower Atrium, 645 5th Avenue, New York NY 10022 (entrances on 51 and 52 streets between Madison and 5 Avenue)